Returns & Refunds

We want you to love your order. 

Because our products are small-batch, artist-designed goods, we don't currently accept returns or exchanges for change of mind, incorrect size selection, or simply deciding that a piece isn't quite right for your space.

However, if your order arrives damaged, defective, or incorrect, we'll absolutely make it right.

Damaged or defective items

If your order arrives damaged or something isn't quite right, please contact us within 14 days of delivery by emailing Alex at: alex@ampersandpaperco.com or filling out a contact form.

Please include:

  • Your order number
  • A brief description of the issue
  • A photo of the damaged or incorrect item
  • A photo of the packaging, if it arrived damaged

We'll review your request and, when appropriate, we'll send a replacement or issue a refund for the affected item.

Please don't send anything back before contacting us first. We'll let you know if a return is necessary and provide instructions.

Incorrect items

If you received an item you didn't order, please contact us within 14 days of delivery and we'll get the correct item out to you.

Lost or missing orders

If your order appears to be lost in transit, please reach out and we'll help you figure out what happened.

Once an order has been marked as delivered by the carrier, we may ask you to check with household members, neighbors, or your local postal service before we can determine the next steps.

Mail Club subscriptions

Monthly Mail Club memberships can be canceled at any time before the next renewal.

Annual Mail Club memberships are prepaid for 12 months and include 12 monthly mailings. The annual membership automatically ends after the 12th month and does not renew unless you choose to purchase another year.

Because Mail Club envelopes contain surprise, limited, and/or exclusive items, Mail Club memberships are not returnable or refundable for change of mind.

If your Mail Club envelope arrives damaged or you receive an incorrect item, please contact us within 14 days of delivery and we'll make it right.

Refunds

If we approve a refund, it will be issued to the original payment method.

Please allow your payment provider several business days to process the refund after it has been issued.

Sale & clearance items

Sale and clearance items are final sale unless they arrive damaged, defective, or incorrect.

Questions?

Something went sideways? We're happy to help.

Email: alex@ampersandpaperco.com

Please include your order number so we can get to the bottom of it as quickly as possible.

Thanks for supporting a tiny art business. It means a lot!