Shipping Policy

Last updated: August 2026

We want your Ampersand order to make their way to you safely, whether you're across town or across the ocean.

Here's everything you need to know about getting your order from our studio to your mailbox.

Where do you ship?

We ship worldwide! 

Ampersand Paper Co. ships orders to customers in the United States and internationally.

Available shipping destinations and rates are calculated at checkout based on your location and the items in your order.

If you don't see your country available at checkout, please reach out to us at alex@ampersandpaperco.com and we'll see what we can do.

When will my order ship?

Most orders are processed and shipped within 3–5 business days.

Business days do not include weekends or U.S. holidays.

During particularly busy periods, launches, holidays, or sales, processing may take a little longer. If there's an unexpected delay, we'll do our best to keep you informed.

How long will shipping take?

Delivery times vary depending on your destination and the shipping method selected at checkout.

United States

Approximately 3–7 business days after your order ships.

Canada

Approximately 5–14 business days after your order ships.

International

Approximately 7–21 business days after your order ships.

These are estimates, not guaranteed delivery dates. International packages may occasionally take longer due to customs processing, local postal services, weather, holidays, or other circumstances outside our control.

Snail mail is called snail mail for a reason 🐌

How much does shipping cost?

Shipping rates are calculated at checkout based on:

• Your shipping destination

• The items in your order

• The shipping method available for your location

Mail Club memberships include shipping at no additional charge.

You'll always be shown the applicable shipping cost before completing your purchase.

International Orders

We love sending Ampersand around the world!

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country.

These charges are determined by your local government and/or customs authority and are not included in the product or shipping price unless explicitly stated at checkout.

We are unable to predict the amount of these fees because they vary by country and order.

If your package is held by customs, please contact your local customs office for information about any applicable fees or requirements.

Please note:

Ampersand Paper Co. is not responsible for customs delays, customs fees, import taxes, VAT, or other charges imposed by the destination country.

What if I don't want to pay customs fees?

Unfortunately, customs fees are outside of our control.

If a package is refused or returned because the recipient does not want to pay applicable customs or import charges, original shipping costs and any return shipping charges may be deducted from any eligible refund.

We strongly recommend checking your country's import regulations before placing an international order.

Please double-check your address!

Please carefully review your shipping address before completing your purchase.

If you notice an error, contact us as soon as possible at alex@ampersandpaperco.com

If your order hasn't shipped yet, we'll do our best to correct the address.

Once an order has shipped, we're unable to guarantee that the address can be changed.

If a package is returned to us because of an incorrect or incomplete address, additional postage may be required to send it again.

Will I receive tracking?

For orders shipped with a trackable service, tracking information will be emailed to you once your order ships.

Some smaller or lower-cost shipping methods, including certain international letter-mail services, may not include tracking.

If your shipping method does not include tracking, you'll still receive a shipping confirmation when your order leaves our studio.

What if my package is delayed?

Postal services occasionally take longer than expected, especially for international orders.

If your package is taking longer than the estimated delivery window, please give it a little extra time before assuming it's lost.

If you're concerned that your order may be lost, contact us at alex@ampersandpaperco.com and we'll help you figure out the next steps.

Please note that international delivery times can be affected by customs processing and local postal services, which are outside our control.

What if my package says "delivered" but I can't find it?

First, check:

• Your mailbox

• Your porch or usual delivery location

• With members of your household

• With neighbors

• With your local postal service

If tracking confirms that your package was delivered but you can't locate it, please contact us and we'll do our best to help.

We cannot guarantee replacement or reimbursement for packages that are confirmed as delivered but are subsequently lost or stolen.

What if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at alex@ampersandpaperco.com.

Please include:

• Your order number

• A description of the problem

• Photos of the damaged or incorrect item

• Photos of the packaging, if applicable

We'll review the situation and work with you to make it right.

Please don't send anything back without contacting us first.

See our Returns & Refunds Policy for more information.

💌 What about The Ampersand Post?

Shipping is included with all Mail Club memberships.

Monthly Mail Club

$11/month — shipping included

You'll receive one Mail Club envelope each month.

Annual Mail Club

$111/year — shipping included

You'll receive 12 monthly Mail Club envelopes throughout your membership.

For international Mail Club members, shipping is included in the membership price, but any applicable customs duties, import taxes, VAT, or other destination-country fees remain the responsibility of the recipient.

Mail Club envelopes are sent according to our monthly fulfillment schedule.

Because this is snail mail we're talking about, international delivery may take a little longer.

Can I change or cancel my order before it ships?

If you need to change or cancel an order, contact us as soon as possible.

We'll do our best to accommodate changes or cancellations before your order has been processed or shipped, but we can't guarantee that we'll be able to make changes once your order is in progress.

For subscription cancellations, please see our Returns & Refunds / Subscription Policy.

A note from our tiny studio

Ampersand Paper Co. is a small, independent art business. Your order isn't coming from a giant warehouse with 47 robotic arms.

It's coming from a very real person who is packing your art, checking your order, putting it in the mail, and sending it out into the world.

We really appreciate your patience if things occasionally take a little longer than expected, especially when your order is crossing an ocean.

Thanks for supporting us.

Questions?

If you have a question about shipping, customs, or your order, please reach out:

alex@ampersandpaperco.com

We'll get back to you as soon as we can.

— Alex / Ampersand Paper Co.